Responsibilities

- Regularly attend and observe training sessions to evaluate the quality of instruction, trainee engagement, and adherence to training protocols.

- Establish and update quality standards for training programs, including benchmarks for trainer performance, content accuracy, and training outcomes.

- Collect and analyze feedback from trainees, trainers, and other stakeholders through surveys and interviews.

- Ensure that all training activities comply with internal policies, industry regulations, and accreditation requirements. Conduct regular audits and prepare compliance reports.

- Design and implement comprehensive quality assurance policies and procedures tailored to the institute’s training programs and operational needs.

- Conduct periodic audits of training materials, delivery methods, and assessment processes to identify areas for improvement and ensure adherence to established quality standards.

- Ensure that all training programs and operational practices comply with national and international accreditation standards and regulatory requirements.

- Assist in the preparation and submission of accreditation documentation, including self-assessments and supporting evidence.

- Serve as the primary contact for accrediting bodies, facilitating site visits, inspections, and reviews, and ensuring prompt resolution of any issues raised.

- Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness of training programs and overall quality. This will include SA & CoE SP KPIs.

- Collect and analyze data related to training outcomes, learner satisfaction, and program effectiveness to identify trends and areas for improvement.

- Prepare comprehensive reports on quality assurance activities, performance metrics, and recommendations for enhancing program quality.

- Act as the primary liaison between the institute and the TAC members, facilitating communication and collaboration. Ensure that the committee’s insights and recommendations are effectively integrated into training programs.

- Organize TAC meetings, including scheduling, agenda preparation, and distribution of materials. Ensure that minutes are accurately recorded, and action items are tracked and followed up on.

-Work closely with the Training Operations Officer and other stakeholders to implement TAC recommendations. Monitor the impact of these changes on training outcomes and quality.

- Prepare comprehensive reports on training quality, highlighting areas of success and opportunities for improvement. Present these reports to management and the TAC.

- Generate regular inventory reports, including usage statistics, maintenance logs, and procurement needs.

- Compile and maintain all necessary documentation for compliance audits, including records of curriculum reviews, trainer qualifications, and equipment maintenance.

Qualifications

- Bachelor’s degree in Education, Quality Management, or a related field.

- Minimum of 8+ years of experience in quality assurance, or a similar role.

- Strong knowledge of quality assurance processes.

- Excellent organizational and time-management skills.

- Proficiency in Microsoft Office.

- Strong communication and interpersonal skills.

- Fluent in English, with excellent verbal and written communication skills.

- Experience in managing training equipment and maintaining inventory is a plus.

Work location

Eastern Province - Al Juaima'h.