Provides professional expertise across a diverse range of job functions within People Services, these may include Employee Services or Staffing Services.
The HR Advisor’s role may include any of the following main responsibilities:
• Acts as an HR generalist in a primary point of contact role for employees to support, respond, handle, answer and action issues/questions regarding policies, procedures, and other HR related matters.
• Manages the HR case management system and provides professional, accurate, and timely responses to employees’ enquiries
• Provides professional advice and assistance to HR Business Partners on matters relating to People Services.
• Works with other stakeholders including other HR teams to provide guidance, advice and supports to employees ensuring services are provided according to the KAUST policies and procedures and other relevant regulations.
• Resolves customers’ concerns and issues while maintaining excellent customer service.
• Provides and facilitates Standard Operating Procedures (SOPs) for all processes within People Services.
• Defines and implements potential improvements to processes and systems.
• Conducts educational sessions and orientations as relevant.
• Participate in HR projects when needed.
• Performs other applicable tasks and duties assigned within the realm of the employee’s knowledge, skills and abilities in the field of his/her position.
Competencies:
• Detail-oriented, accurate and able to maintain confidentiality of information
• Ability identify and solve issues
• Excellent customer service and interpersonal skills
• Adaptability and flexibility
• Ability to work under pressure and deal with difficult customers
• Ability to multitask and manage a fluctuating workload
• Advanced knowledge of HR policies, procedures, programs and services
• Excellent organizational skills
• Knowledge of SAP Human Resources
• Proficiency in English and MS Office.